A brisk walk, by the man in black, to deliver the creme brûlée cheesecake. The couple looks at one another in wonder. Somehow, he knew it was a special occasion. They were unaware of the ticket the host gave the server. When making the reservation, a note was entered to describe the reason for their booking. When they arrived, the host opened the door and extended what a man would do to welcome someone into their home. Restaurants and companies encourage the employees, they ask them, to act like owners. Taking this initiative and responsibility extends the relationship people have with one another. As habitual creatures, we take these practices home with us. There are also personal touches we add to our work that are brought from home. Simply acknowledging people or saying hello is the first step. I've previously written about simply opening the door for people. Physically being kind and allowing the person entry, but also metaphorically living out the open-door pol
